At ScrapwalaNearMe.com, we strive to provide a smooth and hassle-free experience when selling or buying used electronics. However, we understand that sometimes plans change. Our cancellation policy ensures that you have the flexibility you need.
Cancellation Before Pickup
If you wish to cancel your order before the scheduled pickup, simply contact our customer support team via phone or email at least 2 hours prior to the pickup time. We’ll cancel your request and there won’t be any charges.
Cancellation After Pickup Confirmation
Once our team confirms your order and schedules the pickup, cancellations can still be made, but please note the following:
- If we’ve already dispatched a pickup team to your location, a small cancellation fee will apply to cover the costs of the attempted pickup.
- If your product is already picked up and on its way to be processed, the cancellation will not be possible. However, we will still honor our payment terms, and you’ll receive your payment as per our usual process.
How to Cancel
- Contact Us: You can reach out to us via our customer support helpline or email.
- Request a Cancellation: Provide your order details, and we’ll handle the rest. Our team will confirm the cancellation process.
Refunds for Cancellations
If the cancellation occurs after payment has been made, we will refund the amount, subject to applicable charges, as per our payment terms. Refunds will be processed within 7 business days.
Why Choose Us?
We believe in providing transparent and customer-friendly services. Our cancellation policy is designed to be fair and flexible, allowing you to make changes if needed. However, we encourage you to make cancellations only when necessary, as we aim to provide timely and efficient service for all our customers.
For any further questions or assistance regarding cancellations, please feel free to reach out to our support team.
Thank you for choosing ScrapwalaNearMe.com!